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Project Duration
12 – 14 October 2022

Project Overview

A heart patient has been admitted urgently as part of a heart stroke study. The patient is unconscious, with a close relative present at the hospital. The consulting doctor intends to enroll the patient in the clinical trial and requests that the nurse provide the caregiver with a 60-page consent form for signatures. Given the emergency nature of the situation, it would be impractical for the caregiver and the hospital staff to thoroughly read through all 60 pages filled with complex medical terminology within a limited timeframe.

My Role
Solo UX/UI Designer

Tools

The Problem

The consulting doctor aims to onboard the patient for the clinical trial, which appears to be a rather lengthy process.

There are three key areas that require improvement:

The Goal

Introducing a dedicated introductory form to capture patient information, documentation, and medical history. We aim to simplify complex content by integrating an expandable and collapsible tab feature.

Furthermore, for those unfamiliar with specific medical terms, users can highlight a word to open a pop-up definition.

Additionally, the application will automatically assess the criticality and risk factors based on the medical history supplied by caregivers. Should this assessment indicate a risk exceeding 50%, a pop-up will prompt users to consult with a doctor, presenting all available appointment times for both in-person and virtual visits.

Design Process

The process is below explained with all the critical steps.

Going through such a lengthy document can take a toll on a person already in a situatuin of panic.

This panic needs to be eliminated with a calm and composed mind set for a person to be able to see reason.

Channeling all the important information to make sure it is not lost and is percieved correctly to take the right decision.

Developing a user interface using the tabular expand and collapse functionality for the application’s use in the ipad.

The app gathers all the required information and initiates a better understanding of the details that could’ve other wise been lost

User Research

Analyzing the web applications for various health care centers that I could get my hands on, I worked towards functionalities that were most relevant in terms of our requirements and expectations. These functionalities include expanding collapse tabular functionality to include multiple topics easily accessible to the patient in one go. Additionally, medical terminology that may otherwise be misunderstood by the user is clarified through the implementation of pop-ups activated by word selection.

Another significant enhancement is the introduction of a section dedicated to personal information and medical history. This feature serves as a one-stop repository for all medical reports submitted by the patient during registration, allowing doctors to access comprehensive health-related information efficiently. Furthermore, this system is designed to analyze risk factors associated with the patient’s ongoing treatments and trials.

In cases where risk factors exceed 50%, the application will automatically prompt the user to consult with a doctor. This prompt will display all available physical and virtual appointment slots, indicated by a red-green visual indicator to facilitate timely decision-making. These enhancements aim to improve patient engagement and streamline communication between patients and healthcare providers.

Highlights 1

Expanding collapse tabular functionality to include multiple topics easily accessible to the patient in one go.

Highlights 2

Understanding Medical terminology with the help of pop-ups via word selection

Highlights 3

Medical and personal information form for easy and hassle-free tasks and documentation.

Highlights 4

Risk factor analysis for the patient's further treatments and trials.

Pain Points

Pain point 1

Excessive information and time consuming process

Pain point 2

Criticality and risk fator analysis

Pain point 3

Easy Decision making in a sensitive situation.

Pain point 4

Easy Administration and hassle-free documentation.

User Personas

Sophia Mathews

Age: 36
Family: Married, 2 Kids
Location: Delhi, India
Education: B.Ed
Occupation: Teacher

Bio

Sophia is a 46 year old mother of two and a teacher who happens to be associated with the hospital since her first episode of heart attack. Both her boys live away from her and travellling had taken up a lot of time the situation was critical and time sensitive. The app made it easier for them to give there consent in a time sensitive situation.

Goals

Heart Patient and boderline Diabetic since last five yeras.
Admitted in a critical time sensitive situation, needed aid at once.
Lives alone, boys Stay out of station.
Medical tests to be done to find an approrite course of actions.
Brought in unconcious and needed consent for further treatement.

Frustrations

Motivations

Preferred Medium

iPad

Dr. Naveen Gupta

Age: 48
Family: Married, 3 Kids
Location: Delhi, India
Education: MBBS, MD
Occupation: Doctor

Bio

Dr Naveen is a highly qualified cardiologist with vast overseas experience in cardiology. He went to British Columbia Children Hospital, Vancouver to do Fellowship. and received training in functional echocardiography and cardiology there.

Goals

Frustrations

Motivations

Preferred Medium

iPad

User Journey

Action

Task 1

Task 2

Task 3

Task 4

Task 5

Tasks Lists

Adding the required information of the patient along with medical history.

Reading and understanding the important information given.

Understanding the criticality and calculating the risk with the help of the app and doctor if required.

Giving the consent and making necessary signatures.

User Emotions

Nervous

Confused

Neutral

Satisfied

Happy

User Journey

Start

Staff login

Add Patient

Patient Registration

Pre-existing Health issues

Risk Analysis

Dashboard

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