Easy Check-in
Project Overview
Context
A heart patient arrives unconscious after a cardiac event. The treating physician wants to enroll the patient in a stroke study. However, hospital protocol demands that the patient’s caregiver sign a 60-page consent form—full of legal and medical jargon—on the spot.
Problem
Time-critical emergency
Emotional stress on caregiver
Legal compliance for informed consent
Impracticality of reading 60 pages in an emergency
Goal
Design a digital solution that enables
Quick understanding of key trial facts
Transparent, ethical informed consent
Compliance with medical and legal standards
Research Insights
Stakeholder Interviews
Doctors & Nurses
“We often feel guilty handing over lengthy paperwork in emergencies.”
“We’re legally bound, but it’s emotionally tough.”
Caregivers
“I was terrified and couldn’t focus on reading anything.”
“I wanted someone to explain things in simple words.”
Legal / Ethics Committees
Consent must remain informed, even in emergencies.
Consent forms can’t be oversimplified to the point of losing legal meaning.
Design Principles
Solution Overview
Easy Check-in – a digital consent experience:
Visual Design
Emergency Mode Home Screen
Visual Consent Summary
“Tap for More Info” Feature
Interactive Q&A and Digital Signature Screen
Outcome Benefits
Time to consent reduced from ~40 min to under 5 min
Caregiver comprehension improved (tested via teach-back method)
Staff stress reduced
Full compliance with hospital legal policy
User Feedback
“I could finally focus on what was important instead of panicking over paperwork.” — Caregiver
“I feel better protected legally and ethically.” — Doctor
Impact Metrics
75%
reduction in time-to-consent
100%
audit trail compliance
The Big Takeaway
Emergency care deserves empathy as much as speed.
Easy Check-in transforms an overwhelming consent process into a compassionate, fast, and legally robust experience for everyone involved.
